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Free shipping and returns

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Share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.

Produktdetails

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Frequently asked questions

All questions
How does my vehicle get to me?

We deliver scooters and E-Bikes insured by freight carrier. The freight carrier calls you beforehand and arranges the delivery date with you. That is why we need your phone number when you order. Within Germany, delivery takes about 5 to 10 working days. Your vehicle arrives about 95 percent assembled. On a scooter, you only fit small parts such as the mirrors. On an E-Bike, you only fit the pedals and straighten the handlebar. We recommend having the vehicle checked by a specialist workshop before the first ride.

How much does shipping cost?

Within Germany, shipping costs 9.95 euros for spare parts and accessories, 59 euros for an E-Bike and 99 euros for a scooter. To Austria it is 19.95 euros, 69 euros and 179 euros.

Can I return my vehicle?

Yes. When you buy online, you have a 14-day right of withdrawal from delivery, including for vehicles. You bear the cost of the return. For vehicles that go back by freight carrier, this is at most about 99 euros. Everything else is set out in our withdrawal instructions.

Can't find your question?

Write to us at webshop@sfm-bikes.de or use the contact form. Our vehicle technical team answers technical questions about your vehicle on +49 173 8966155.